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Landinggggggg

Sun May 13, 2018 3:26 pm by andy-kaz




Comments: 6


hk pile of c**p

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hk pile of c**p

Post by andy-kaz on Sat Aug 16, 2014 9:02 pm

never buying another model from HK again, new powered glider built up, fitted new motor, vibrates like hell, smells of burning and just a moment ago after tinkering throttled up and the feckin bulk head and prop flew across the garden. NOT IMPRESSED  Mad
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Re: hk pile of c**p

Post by steveh on Mon Aug 18, 2014 12:29 pm

I've been waiting for weeks for the Pheonix 2000 PNF to come back into stock at HK. None of my e mails enquiring as to a re stock date have been answered. It seems as though their customer support department is pretty awful. Anyone else had problems with this? At about £60 this model is a good buy and those who have one have been pleased with it. I'm just a little reluctant to part with my hard earned if their follow up service isnt up to scratch. I'd appreciate any comments please.

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Re: hk pile of c**p

Post by chris h on Mon Aug 18, 2014 4:29 pm

Never really had a problem with customer support they are normally helpful. I have the Phoenix 1600 and they are a great glider for the money

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Re: hk pile of c**p

Post by Andy Sayle on Mon Aug 18, 2014 5:28 pm

I've had a few orders with either missing parts, or defective motors (circlips missing) and they have been fairly quick to sort things out, usually offering a refund in the way of a store credit. I have got a minor on going issue where some stuff I ordered back on June 12th still hasn't been delivered, but that isn't really HK's fault, it is the couriers they used....

The vibration and stuff sounds like a large out of balance on the prop/motor assembly....

Andy

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Re: hk pile of c**p

Post by steveh on Mon Aug 18, 2014 9:42 pm

Thanks for that info. I'll persevere and hang on until they come back into stock.

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Re: hk pile of c**p

Post by andy-kaz on Mon Aug 18, 2014 10:47 pm

I still aint buying anymore ARF's from then. PNF foamys maybe.
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